Managing expectations: a winning formula
According to Enrico Heidelber “managing expectations is underrated but actually has so much impact on success”.
Therefore, in this webinar he shares the winning formula: S/D= R - E. In other words, he explains that whether you are satisfied (S ) or disappointed (D) depends on what was greater; the results (R ) or your expectation (E ). He goes onto giving his top tips on how to make sure that the expectations are lower than, or the same as the result, thus securing satisfaction and exceeding all expectations of candidates and hiring managers
- Expectations should be managed proactively and continuously, at no point should you make assumptions.
- An intake form should include information like a typical day at your company, must-haves and nice-to haves as well as set the expectations for after the first year. This way the expectations are set right off the bat.
Curious to find out what other tips Enrico shares when it comes to closing practices and more?
Watch the webinar in full now!