The Keen Hub: Behind the Scenes of TA Ops

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A community breakfast session at our office, welcoming 40+ recruitment professionals for an insightful session on the role of TA Ops, hacks to improve processes and candidate experience. Our speakers shared market insights on how AI and automation can take care of the predictable parts of hiring, along with real examples of what worked (and what didn’t) in practice. 

This event was sponsored by teamtailor-logotype

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Key Takeaways

 

1. Automate the predictable, personalise what matters.

Mees from Teamtailor showed that what candidates dislike most is silence and slowness, with a third of candidates never hearing back at all. By letting AI and automation handle the predictable parts, like updates and follow-ups, recruiters free up time to focus on the conversations and moments that actually make a difference.

2. Map before you automate.

Before jumping into new tools, Rico recommended taking a step back and mapping out your workflow first. Talking through every step and action you take in your systems, then letting an LLM analyse it, quickly reveals where time gets lost and where the biggest opportunities for improvement are.

3. Build together, not alone.

When everyone builds their own solutions, teams end up doing the same work twice. By creating shared skills and standards as a team, recruiters can turn a one-off analysis or template into something anyone can reuse with a single click, saving time and keeping quality consistent.

46

attendees

 

2

keynote

 

90

NPS

 

Speaker Line-Up

Rico Habraken
Talent Operations Manager at Miro
Mees van 't Hoff
Senior Account Executive at Teamtailor
Emily Galfrascoli
Marketing Manager at WeAreKeen

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